frequently asked questions

How can we help you?


How will orders be shipped?

Your books will be sent in one shipment directly to your school. You can view tracking, order information, and more within your Love My Library dashboard. Love My Library covers all shipping costs.

Can orders be shipped to the reader's home?

We do not currently have the option to send directly to a reader's home.

Will there be a report with teacher and reader names?

Yes, you will find three reports in your librarian dashboard. We highly recommend you print the PDF of each from there to cross reference and distribute.

How long after my event ends should I expect my full order to arrive?

Readers have 10 business days to make their selections after the event ends. Orders are submitted, packed and shipped. Please allow 10-14 business days from the end of your event to receive your items.

What if books are on backorder?

The reader store has real time inventory, so you should not experience any out of stock items. Should a student attempt to order a book that is out of stock, they will be notified and given 3 days to order a different item.

What if books arrive damaged or missing?

Please notify us of any issues within 5 days of receipt. We will investigate and make arrangements for a replacement or credit.

What if a reader changes their mind on an order?

Once a reader purchases books all sales are final.

Can I view reader orders from my dashboard?

You can access a reader's dashboard from your dashboard if applicable. Otherwise, the readers' orders will be on the printable report on your dashboard.

Ready to get Started?

Join millions of happy readers

What Our Customers Have to Say

We had a great experience with our first Love My Library online book fair. Our students and families loved it and were thrilled to receive the first quality books and prizes they earned with their efforts! The LML staff with whom I worked were very responsive and helpful, everything ran so well. And we added a large number of new books to our school library. Looking forward to next year’s book fair!

Bill Haas
Regional Representative

Our school really enjoyed our Love My Library book fair. Everything ran smoothly and our earnings were comparable to traditional in-person book fairs. We will definitely be using Love My Library again.

Melanie Bayer