Love My Library FAQ's

What's the difference between Read-A-Thon and Love My Library? 
The biggest difference is that Read-a-thon is reading engagement based and Love My Library is about supporting the library and getting books into the hands of kids with less work involved. 

How can I see the books that will be available to the students?
Visit our Love My Library website and click on the Demo tab, then Reader Store.   

Will every child who signs up really get a free book?
Yes, every child who signs up will earn a 1 Book Buck for 1 Free Book. They must register, send 10 emails, and post to Facebook.

How long should I run my event?
We suggest running your event for about 2 weeks. You are in control of your event and can edit your dates accordingly.

Do I need to enter my teachers into the system?
You can track your fundraiser by Grade Level or by Teacher. If you want orders delivered by class, then you will need to upload your teacher's name.

How do I load my teacher's names?
You can do that one at a time or upload a spreadsheet. Current acceptable formats are CSV or any of the Excel formats, xls or xlsx.

How can I edit my profile? 
Editing your profile can be completed by logging into the dashboard.

How do I know how many Depot Dollars I have to spend?
You can access your Depot Dollars from your dashboard.

How long do I have to spend my Depot Dollars?
You have 7 business days from the event end date. We will send you text and email reminders.

How do I select my profit?
Redeem Depot Dollars online anytime up until 7 business days after your event or we will automatically convert your Depot Dollars into 60% cash and send a check within 5 business days.

Can I take Depot Dollars and Cash?
Yes, you can take a split in profit.

When will I receive my cash profit?
We will automatically convert your Depot Dollars into 60% cash and send a check made out to the school within 5 business days.

How do students spend their Book Bucks?
They can shop directly from their Reader Dashboard.

How long do they have to spend their Book Bucks?
They have 7 business days from the event end date. We will send you text and email reminders.

What if I have books in my cart or wish list that I would like to purchase with my own funds?
Unfortunately, at this time, we do not have a way to complete that purchase.

Will my cart or wish list carry over into my next event?
No. Each event is unique.

How will orders be shipped?
We partner with Ingram and the Book Depot. You may receive two different shipments. We encourage you to wait for both orders to distribute.

Will there be a manifest with the teacher/grade and students name?
Yes. You will find a distribution list in your librarian dashboard. You can print the PDF of orders from there.

Will I have order tracking information?
Yes, order tracking information will populate on your dashboard.

How long after my event ends should I expect my full order to arrive?
We give you and the student 7 business days to make selection. Then it takes about 3-5 business days to pack orders. Depending on your location it takes about 3-4 business days to ship. We recommend 10-14 business days from the end of your event.

Can they be shipped to the student's home?
Unfortunately, we do not have that option currently.

What is the best way to distribute books?
We suggest waiting for your full order to arrive and then match up your teacher or grade manifest. You can also distribute during your library time and make it a celebration. Remember all of those that participated by signing up, sending 10 emails, and posting on Facebook will at least earn a FREE BOOK.

What if books are on backorder?
We check inventory once your fundraiser ends. If a book you or a reader ordered is no longer in stock the purchaser will be notified and given 3 days to make a different choice. We will then submit your order to the warehouse.

What if books arrive damaged?
Please notify us of damage within 3-5 days of receipt so we can investigate and make arrangements for replacement or credit.

What if a student changes their mind?
Once a student purchases books all sales are final.

What if books are missing from my order?
Please notify us of any shortages within 3-5 days of receipt so we can investigate and make arrangements for replacement or credit.

Will I be able to see my past account information?
We will provide an overview of past events. We delete student and donor information so we will only be able to provide overviews.

Can I see my student orders from my dashboard?
You can access a student's dashboard from your dashboard if applicable. Otherwise, the students' orders will be on the printable pull list on your dashboard.

How do I rebook my event?
Simply log in to your account once your fundraiser is done to easily schedule your next Love My Library fundraiser.

We are always happy to answer any questions you have during your Love My Library experience. Reach out to your dedicated representative or call 1.800.682.2240